Frequently Asked Questions
How do I book a room?
Simply fill out the required information here and a member of the team will be in touch.
Can I view the property before I book/check in?
Yes, simply submit a viewing request on our website or email us. In addition to in-person viewings we also offer live video and virtual viewings.
When should I book?
You should book well in advance to avoid disappointment. We do accept late bookings, however this is based on availability which may be limited.
When I submit an enquiry or application when should I hear back?
We aim to respond to all queries within 48 hours.
Can I book a room by phone?
Yes, however it is much quicker to do so online.
Is there an advantage to booking early?
Booking early will ensure you have the best chance of securing your preferred room type.
Can I extend my stay?
Yes, please contact reception if you need to extend your stay and they will be happy to advise. However, this is subject to availability.
Can I make group bookings?
Yes, we accept groups. Please contact the property before making your reservation to discuss availability.
Can I share with my friends?
Yes – please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.
Is there a discount if a group of us want to book a full apartment?
While we don’t have a group discount scheme, from time to time we have special deals and other promotions which may be in place when you are booking (eg.‘Refer a Friend’ and ‘Early Bird’ promotions) so please ask our property manager if any of these will apply to your booking.
Can I choose a specific room?
In all cases you can choose a specific ‘room type’. Dependant on the property, you may also be able to choose a specific room of your choice. Please contact the property for details.
Who will I be allocated with?
We try our utmost to allocate likeminded residents together. However, this is subject to the type of rooms booked by our residents and may not always be possible.
When is my rent due?
To allow you to avoid paying one big lump sum and to co-inside with resident loan payments, rent is collected in instalments at different times of the year depending on the property you are living in. Please review your license agreement which clearly details rent due dates for your property. Full details are available on request from your chosen property.
When are my first payments due?
In order to secure your booking, the deposit is payable at the time of signing tenancy agreement.
What if I do not pay the initial payment within 7 days?
If you do not pay the booking deposit within 7 days any room being held will be automatically released. Do contact us as soon as possible in order to avoid the room being released to someone else.
Are the rates negotiable?
Our rates are set to offer our residents the best possible value and unfortunately cannot be negotiated.
What is included in the rent?
Your rent is all-inclusive of utility bills and broadband services (subject to a fair usage allowance).
What is the cancellation policy?
We apply a 14 day ‘cooling off period’ to bookings during which time all monies paid are refundable. Please refer to your tenancy agreement or the sample agreement on our website for your specific property for cancelation details in relation to your booking.
What if I leave early?
If you decide to leave early you remain responsible for the rent for the duration for your tenancy. However, if you are able to find a suitable replacement for your room, then the tenancy will be cancelled. In line with your tenancy agreement refunds will only be given when a suitable replacement is found.
Are there Laundry facilities?
Please check your specific property for details. In some locations our apartments have their own washing machine however in general each property has an on-site self-service laundrette (usage charges apply).
Is parking available?
Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details. However, all our properties are well served by public transport.
Can I receive deliveries/post?
Yes, we will sign for them, email you a confirmation at the time of delivery and keep them at reception for you to collect.
What utilities and amenities are in the apartment?
Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.
Do I need a TV Licence?
No, we provide the TV licence and this is included within your rent.
Will the apartment/room be cleaned during my stay?
No, residents will be expected to maintain the cleanliness of the shared facilities and their own bedroom. If however you would like to have your apartment cleaned for you it may be possible to arrange this for an additional charge
What do I do if something is not working in my apartment?
Our on-site maintenance team will try to resolve any issues you raise with us on the same day as you log the issue with us. All issues must be logged via our resident portal. Where we need to arrange parts and the issue cannot be resolved that day we will keep you informed at all times as to what the likely timescales are.
Can I have pets?
Sorry, we do not allow pets.
How can I get to the city centre?
There are public transport options on your doorstep and the city centre is also within walking and cycling distance. Your welcome pack will provide full details.
Am I allowed overnight guests?
Yes, however for contract tracing and general safety you must register overnight guests in advance. Length of stay restrictions are in place and some terms and conditions apply.
Is there a curfew?
No, residents may come and go as they please. However, they must carry their resident ID with them for verification purposes.
Until what time can a visitor stay?
Visitors can stay until 11pm, unless they have been registered as an overnight guest.
Can I have friends stay over?
Yes, but for health and safety reasons requests for overnight guests must be submitted to reception. As your apartment is shared with other residents and to ensure peaceful living for all it is intended that this policy operates on a ‘fair use’ basis.
Is the property safe?
The property is staffed 24/7 and is fitted with CCTV surveillance systems. All bedrooms contain their own locking system. During the hours of darkness, the entrance is locked, and access is only available to registered resident ID holders.
What do I need to bring for check in?
We will require sight of a valid passport or driving licence.
We must have received payment of your deposit and any rent due (as set out in your tenancy agreement) before we are able to give you access to your room.
What do I need to bring with me?
Our apartments are fully furnished but check your resident handbook for specific equipment schedule for your building.
Our Promise to you
We understand that the Covid-19 pandemic has created some uncertainty and anxiety for residents with many worried about its impact on their studies and/or disruption to the social side of going to university due to increased use of online learning. We continue to monitor the situation at each of our properties, but our primary aim is to make our accommodation fully accessible to residents in much the same way as in previous years. For the forthcoming year we have taken additional precautionary steps including specific Covid-19 staff training, Covid-19 signage, increased cleaning schedules and the introduction of sanitisation stations to ensure your safety & wellbeing.
This is our promise to you:
We’ll be prepared
We know being on campus and enjoying all aspects of resident life is important to you. So, we’re making sure it’s safe for you to do exactly that.
- All common areas and high-touch points will be cleaned regularly and thoroughly throughout the day.
- We’ll provide hand sanitiser stations at key locations in all of our properties.
- Social distancing safeguards will be in place in all our buildings.
- Student rooms will go through a multi-stage cleaning and inspection process before you move in.
We’ll keep you safe
- Our staff will be trained on Covid-19 secure controls with a nominated Covid-19 co-ordinator in each property.
- Receptions will have protective screens and public areas will be managed to ensure social distancing.
- All our properties are staffed 24/7.
- All our buildings have CCTV and secure access control.
- Access to any on site facilities such as Gyms, Games Rooms, Cinema Rooms and Lounges etc. will be carefully managed to ensure we observe Government social distancing guidelines at all times.
We’ll use technology to aid social distancing
We know that social distancing is important. That’s why we’re using technology to help you avoid unnecessary contact with others. Here’s how:
- We will complete as much check-in administration online in advance of your arrival as possible including the booking of check-in slots to avoid delays and congestion at check-in.
- Maintenance requests will be made through the Mezzino resident portal, rather than visiting reception
- Most of our buildings have web enabled self-service laundrette facilities which support contactless payment and even lets you avoid the que’s for laundry by checking when machines are available.
We’ll be there when you need us
We have more than a decade of experience looking after residents’ welfare.
- We have provided a safe and secure home for over 16,000 residents
- We have employ over 100 people in 15 properties across 11 towns and cities in Ireland and the UK
- We are the only resident accommodation provider in the UK accredited by RICS and regulated by ANUK in the UK and PSRA in Ireland.
Not a problem!
If you already live with us, please get in touch with your site team for the quickest reply.
Otherwise, you can get in touch with Mezzino directly by using our contact form, emailing us directly, using our property specific webchat on our website, or calling our head office on 0845 0540502 or +44 (0) 845 0540502from a non-UK phone.
